Do's & Don'ts

Customers are requested to read the following points carefully before booking the consignments/shipments

1. ADDRESSEE'S DETAILS
   • Address,Invoice and other details of the shipment should be in English.
   • Without Telephone/Fax/Mobile Numbers,Documents & Samples will not be forwarded.
   • Any booking without Telephone Number is accepted, but it should be booked at the risk and responsibility of Shipper
   • However, Documents meant for University, Government Organizations, Embassy & Bank can be forwarded without Telephone Numbers
2. CD & VIDEO CASSETTES
   • CD's and Video Cassettes to all destinations will be accepted only declaring contents of CD/VIDEO and their value mentioned on Invoice
3. CHEMICALS
   • Chemicals can be forwarded if it is accompanied with Proper Documentation
   • Hazardous & Poisonous chemicals in any form should not be accepted
   • Flammable chemicals in any form should not be accepted
4. CREDIT / DEBIT & ATM CARDS
   • Credit, Debit & ATM cards should be booked as Non-Documents
   • These may be forwarded at SHIPPER's Risk
5. CURRENCY & CHEQUES
   • Will not forwar Currency and Blank signed Cheques & Traveler's Cheques
   • Covers containing Cheques & Traveler's Cheques in complete forms can be accepted and forwarded
6. FOOD ITEMS
   • Dry food Items like Rice, Chilly, Turmeric Powder etc., can be sent and the quantity is limited upto 1Kg
   • Above 1Kg will be forwarded on special rate. The Special rate will be informed on request
   • Cakes & Sweets are not to be accepted
7. IDOLS & STATUES
   • Idols and Statues will be forwarded with Non-Antique certificate from Handicraft Department
   • Obtain No Objection Certificate from Bank indicating the item does not have commercial value and Foreign Exchange is not involved with the transaction.
   • Original Purchase bills should be attached
8. MEDICINES
   • Doctor's Prescription/Certificate should be accompanied stating cause of illness & necessity of medicine prescribed for Patient's health
   • Doctor's Certificate/Prescription & Medical Bills, should be attached with 1 Original and 4 Xerox copies
   • For AYURVEDIC Medicines, a letter containing the details of "Mixture Preparation " should be enclose
   • Liquid Medicines will not be forwarded and if received it will be returned back to Origin station
9. PASSPORT
   • We will not book passport to any destination
   • Cancelled passports can however be accepted with related paper works
10. PERISHABLE GOODS
    • We will not book perishable items(Eg. Fruits, Sweets and Pickles)
11. PRECIOUS METALS
    • We will not accept Silver, Gold, Platinum ornaments & Precious Stones/Pearls in any form
    • We will not commit delivery time for tender documents
    • We will accept such documents well in advance with sufficient days to ensure timely delivery
12. SAMPLE SHIPMENTS
    • If a Company forwards sample, it should have a detailed Invoice typed in Company's letterhead with their seal affixed on it & signed by the Authorised Signatory
    • Liquid content will not be accepted. Any material packed in bottles will not be forwarded
    • If an individual forwards sample, a common invoide(already circulated by us) should be attached duly filled in by the individual with actual contents, quantity, value and reason for sending the same
13. SEEDS
    • SEEDS can be forwarded if accompanied with Quarantine Certificate obtained from the Agriculture Department
14. TENDER DOCUMENTS
    • Tender Documents and Blue prints should be booked as Non-Dox
    • We will not commit delivery time for tender documents
    • We will accept such documents well in advance with sufficient days to ensure timely delivery
15. TOBACCO, CIGARETTE AND BEATLE NUT
    • We will not book Tobacco, Cigarette and Beatle Nut to any destinations
    • Cigarette Company to Cigarette Company sample of Tobacco/Cigarette can be accepted with proper paper works
    • Individual-to-individual should not be accepted
    • Germany & Hong Kong has banned courier packets containing Medicines, Food Items, Rice, Seeds and any powder item for time being.
16. RAYS & PHOTO ALBUM
    • X-Rays and Albums can be forwarded as Non-Documents
    • Loose Photos will be considered as Documents